![]() ![]() For details on the required sequenceĪnd minimum component groupings, see the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) at Įxception: Cisco Unified CM can continue to be on an earlier compatible release for an off-box solution deployment. Packaged CCE supports the multistage upgrade of CCE components groups from version 12.5. Upgrading only the component that delivers the new feature may not be sufficient in all cases.įor more information on upgrade paths, see the CCE Upgrade Flowcharts in the respective Contact Center Enterprise Installation and Upgrade Guides. Upgrade all the solution components to experience the new features delivered as part of a particular solution release version. Jabber System Requirements for REM Agents. ![]() ![]() Automatic Speech Recognition and Text to Speech.Microsoft Windows and Microsoft SQL Server Localization Support.Single Sign On (SSO) Identity Providers (IdPs).IOS-XE Versioning Key 16.12.1a and 16.12.3 as Examples.IOS Versioning Key 16.1(4) M3 and 16.1(4) T1 as Examples.Central Controller and Component Compatibility.Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) ![]()
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